Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Over priced wanted to charge $1200 for replacement motor. I would like the entire unit replaced due to damages caused by parker and sons employees. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Laurie C. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. Good company with some growing pains but they manage the best they can. Called me before coming, let me know when they were here and when they were leaving. . Companies can ask for reviews via automatic invitations. Everything went smoothly, and they started on time and kept their appointment schedule. Good service paid them and I was very happy. The salesmen said we would need a 3.5 ton A/C. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. That was frustrating, but mistakes happen. The SRP rebates were supposed to take out some of the price pain. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Reporter441233 Sign in to contact user. Audrey, your safety and satisfaction is of the utmost importance. Is this even legal? Fast service,made sure it was done the way I wanted it. It's fun environment but customers always take priority. He marked that he checked the filters, which he definitely hadn't. They started digging and then things just went downhill from there. They should be ashamed of themselves!!! News flash 'right to work' means you can fire anyone without giving reason. Parker & Sons looks forward to working with you again! Took advantage of my elderly parents! Frankly, this is lousy customer service. Small claims court should get a reply. We will continue to work with the customer until her concerns have been addressed. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Dont know his name, but u have Gem with him, working for ur company. This was less than 3 months after repairs. We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified Write a review Sign in. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Parker and Sons Reviews (1203) Add a review. It has been a year and my AC has not functioned correctly. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Parker & Sons - Electrical 4.4 458 Verified Reviews Get a Quote HomeAdvisor Screened & Approved Learn about our screening process 88% Recommended 47 Years In Business Achievements Company Details Verified Licenses Contact See Phone Number 3636 East Anne Street, Suite A Phoenix, AZ 85040 www.parkerandsons.com Get a Quote Hours Mon: Tue: Wed: Parker & Sons installed a water softener and did an excellent job. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. They did a good job. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Verification can help ensure real people write reviews about real companies. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Verify your email to use filters. Yelp confirmed a business or employee license. the technicians were on time, friendly and very professional. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Denise, thank you for the kind words about Josh! They will install the new softener this afternoon! When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. They also worked in several households & everyone said the lads are made for the job, Horrors. It goes against our guidelines to offer incentives for reviews. Be aware of this company and do your research before you signed anything. Marion, we love it when our techs hit a grand slam! 12/16/2022. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Worst company ever!!!! They are not authored by Glassdoor. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. ******* said that is not what she sees on the invoice. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. Will never use this company again! This profile is powered by Birdeye. Well that was a big lie. Mike Salerno, the plumber, is trustworthy and competent. No job is too big or too small, so contact the experts at Parker & Sons today. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. We have been customers for over 20 years. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. They are professional and courteous. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. Work in an air conditioned environment; no door knocking. We use dedicated people and clever technology to safeguard our platform. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. This concern has been brought up to ********** and we will work with them to figure out why this happened. Called Parker & Sons to get a simple kitchen faucet replaced. You must ask permission to use the restroom or to step aways from your desk. We would give them a 5 Star rating. Absolutely phenomenal. Parker & Sons is amazing. When Jacob P . Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Now the heating unit portion is not heating. Given an estimate to replace indoor coil and repairs. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Parker and Sons is a life savor. We're having the work done for $600 from another company. My ac was out again last night due to another failed thermostat. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. He was absolutely correct. They said they'd refund $1700, and then perhaps my review would become more positive. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. We could Not be happier and recommend them highly. We shall see if future maintance services run as smoothly as the 1st one. They do not value their customers. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. See details. Called for service at 6:01 am, no tech on duty. The company is NOT stingy with their money for this department. He made my day. - could be paid more I called Parker and Sons, twice nowthey say they will look into it and get back to me. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Way to screw senior citizens. Easy, done. (A plumber came in the day before and charged $950 for a day's work.) 6pm time frame. Their error of omission cost me $950. . According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. Installers were on time and very professional. There must be Melvins manning the keyboards too. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Insulating my attic was over $8,000. Showing 1-10 of 198 results. Heating. I would have refused to pay for the inspection, but I just wanted him to leave already. Be the first to find this review helpful Helpful Share Join the Parker & Sons team -$19 Base Pay -Flexible Location -Breaks on chosen time. They are curious and clean up when finished. Stay up-to-date on current news, promotions, and industry tips. 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