We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Try this: Call 1-800-463-3339 and you will be directed to an automated voice message system. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. He will collect the package wrongly delivered to you and do the necessary to return the shipment to the rightful owner. How do FedEx drivers deliver packages without a signature? Sign up for FedEx Delivery Manager Text 29372 to connect with our Virtual Support Assistant. In short, a misinterpretation could then lead to an address correction fee. FedEx is one of the major courier companies that connects . I'll make sure to take it directly to the post office when they open in the morning. Really. The short answer is: The seller, which means you, the business owner. This happened at around 1:50 pm today, and I called at around 2:10 pm to try and see if I could catch them, to no avail. My husband saw your truck and driver bringing package to our neighbor. It is not possible for FedEx to deliver to the incorrect address. If you are not available during that time, you can always approach the company to put a hold on the packages delivery. In such cases, FedEx will not take any responsibility. Contact your neighbors and check if they have the package or not. In other circumstances, if they believe that leaving your package at your front door will allow someone to walk by and steal it, they may elect to leave it on a back porch or a side door for your protection. Many shippers see these as a part of doing business, but there are many fees that you, as a shipper, can stop. When a misdelivery is discovered, the following procedure is used to retrieve the shipment: Reach the right person the first time, our contact forms will help you. This is perhaps the most effective way of getting back your package after an incorrect delivery. Of course, if the merchandise is delivered to you by mistake, instead of to the person named on the address, you cannot keep it. It is worth it, especially if your purchase is $100-$300 or more. Can I refuse to accept an international package? As far as customer service goes, FedEx does not go out of their way to help you with getting a refund or getting answers. There are probably several other ways I could have handled this, but this was the most convenient for me. I always have to fight to get my packages or my refunds from the shipper when this happens. Yes you're responsible for the package. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. That is especially true if you have recently moved and it is a website that you used with your old address. Is there anything I can do to prevent this from happening ever again? To ensure that the package will not be misdelivered to another, wrong, address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. Clearly different addresses, both clearly labeled on the houses. This website uses cookies to improve your experience while you navigate through the website. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Third, the link's URL looks suspicious and unofficial. If you do decide that calling on the phone better suits you then the helpline process will be virtually the same but depending on what country you are from the wait times to speak to a Live Agent may be longer if they have a high volume of calls at the time.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'postalguidance_com-box-4','ezslot_11',105,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-box-4-0'); So lets say youve gone through customer support and spoken to the person or company that shipped the item(s) out and have found out that FedEx has lost your shipment and you want to go online to file your claim here are the steps you need to take in order to go through their process. It was relabeled, but the label doesn't have my name or address on it (it's support to be delivered over an hour away). Downdetector only reports an incident when the number of problem reports is significantly higher than . Anyone else have this issue? It gives regular updates to you. If the sender put the wrong address on the delivery then they need to contact customer service to request support and see if they can retrieve it from the other address or not. This is the second time FedEx didnt get me my package. Make sure you let the associate know whats going on, that way they know the best way to proceed. Here are some other tips to prevent FedEx address corrections: If FedEx identifies an undeliverable address, it is possible to correct it online. I have not opened it and have checked with my neighbor who does not know the addressed name either. Cue that skeptical little voice in your head. Cookie Notice Quick edit - this is also not the first time that FedEx has denied responsibility. "We cannot ship animals of any kind, though some reptiles and. You can call this number Monday through Friday, 7 a.m. to 9 p.m., and Saturday, 9 a.m. to 3 p.m. Central time. You can very easily track the shipment details on the FedEx website. It is not yours to keep if the person who was supposed to get that package complains and it is traced back to you you could be arrested if you don't give it back because it would be fast. Standard abbreviations USPS designates abbreviation standards for state, street suffix, and apartment designations. Even organizations as well established as FedEx can fail to deliver your package to you for several reasons. It will show the estimated delivery date. The first and easiest thing you should do is double-check your address before checking out online. Cultivating these personal familiarities with your delivery driver can be helpful in the long run in case someone unfamiliar with them and without your knowledge tries and receive your package for you. Conduct your own inspection, or schedule one. What do you do with a FedEx package that isnt yours? We also use third-party cookies that help us analyze and understand how you use this website. Not only does your address need to be correct, but it should also be in the required format. You will have to input the tracking number provided by the company. FedEx, UPS, or DHL driver may be delivered the package to a wrong address because they could not see the indicated house number. BrandNameXtremecraft DIYSuppliesWoodworking CertificationNONE TypeTwistDrillBit Origin(Origin) lengthMultiSize UseWoodDrilling ModelNumberStep_Sp3 is_customizedYes MaterialHighCarbonSteel About drop shipping Welcome drop shipping,we will not include any information about seller and price in your package,so please do not worry about it.And we know that fast . (See also FCC Consumer Guide: One Ring Phone Scam) You should NOT keep a misdelivered package for any reason. In this case, the message says it's from FedEx. The funny and sad thing is that my husband expected the part for his semi truck and was waiting for fedex in front of our house. Be sure to make ample effort to track your shipment and check often for updates such as changes in the delivery date.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_6',106,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'postalguidance_com-banner-1','ezslot_7',106,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-banner-1-0_1');.banner-1-multi-106{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. Second, the sender never identifies themselves or the courier. FedEX paid the shipper $100, plus $27.47 in shipping charges on March 31, closing the case . How can I stop being frustrated while reading? Address corrections happen to be a huge profit center for UPS and FedEx. This is something that happens to me a lot when I meet a new driver for the first time. 6th time in a row this has happened with FedEx. If you have addressed the parcel correctly, the receipt is irrelevant. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund. Fleshlights come in boxes, not mailers. FedEx outages reported in the last 24 hours. Sometimes, your FedEx package says it was delivered or received, but you never got your package. Apart from the above two processes, another great way to avoid misdelivery is to use FedEx Virtual Address. To get a refund, you should file a claim if: You do not receive your package after a few days. You could also go the extra mile and contact the correct person. We apologize for any inconvenience caused. Thanks for the advice. These cookies track visitors across websites and collect information to provide customized ads. These cookies will be stored in your browser only with your consent. Have you tried to contact their customer support? What happens when no one is at my home or office to accept a shipment? Too bad, FedEx came and crushed my happiness. Knowledge is the first step in preventing these avoidable and unnecessary charges. The package is sitting on my porch. Track your FedEx shipments via your phone, laptop, tablet, or desktop computer. The tracking is done mostly through the GPS of the carriage. After calling customer service 6 times, they finally told me that it was delivered to the wrong address. Even something like Park St. instead of Park Ave. makes a world of difference. For more information, click here. Complete the online claim form and start your claim. You can also look into adding delivery instructions for your package. Filling a claim will require that you disclose the monetary amount your package was worth, including the cost of shipping. Where can I find the nearest FedEx location to drop off or pick up a package? Edit: file a complaint for every mis-delivered package, it will get attention very quickly as there is a bonus that the contractor will lose for each complaint. If you have doorbell camera footage, be sure to share it with . This also includes shipments made within the United Sates, from the United States to other countries, and shipments from Canada to the United States. This is especially true in neighborhoods with similar looking houses. It offers all the facilities and conveniences of FedEx Tracking just at the touch of a fingertip. Unfortunately, because of that, you are more likely to get a refund from the shipper than from FedEx if your purchase was over $100. It does not store any personal data. 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