Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Like why? and last updated 2:14 PM, Jan 30, 2017. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. About. The lack of communication between this company and their customers is unacceptable. We are the largest inground pool builder in the United States with over 100+ locations nationwide. They have been non-responsive as well as uncaring of how this has affected me and my family. We were beyond excited, especially when they showed up 2 days in a row!! Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. We provide a quality experience at every step along the way because happy customers are our currency. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. He represented the couple in that case; he's also helping the Corcorans. Submitting a response indicates a willingness to work with customers to make things right. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Gunite, Fiberglass, Vinyl: Whats The Difference. No one will call me. Well start sending you the news you need delivered straight to you. March came and went, and again no contact. Additions & Remodeling; . Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Mustard algae, also, What is pool coping? Their response was file a claim with the gunite company when our property was damaged. 11250 Pyrites Way Rancho Cordova, CA 95670. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Don't use this company to build your pool! The Gunite is so thin on the pole. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. Our team is ready to go and willing to assist you with your pool needs. He contacted PP&S, who sent a worker to take a look. Look no further than the experts at Premier Pools & Spas. I'm sitting here September 2022 and my pool is still not done. Copyright 2022 Consumers Unified LLC. You will be amazed at how this all comes together. I have a huge crater in my backyard. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. The first time he was nice, but then the issues started. Cloudflare is currently unable to resolve your requested domain. Want to talk to us about your new pool, remodel, or other projects? Grout lines not matched up & thicker in some places than others. Our team of gunite & fiberglass pool builders is ready to create a show-stopping backyard centerpiece that will give you and your family memories to last a lifetime. Once you gave us the go ahead, we began immediately. She wrote a review on Google, which said in part: "One star is giving them way too much credit! CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Swimming Pools. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. Weve transformed simple backyards, into private paradises. I would do it again with this pool company!!! Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Companies that violate the law can face fines. Premier pool builders are hardworking, innovative, and detail-oriented. Please fill out the form below and we'll be in touch as soon as possible. Also own Pinnacle Pools and Spas in Dallas Texas. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . How do I know I can trust these reviews about Premier Pools and Spas? April 8, ******* called to schedule them Friday April 9 or Monday April 12. Hello do you only do concrete or do you also do fiberglass? It was a disaster! Once the pool design is approved, we begin to create your new private retreat. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. No updates, no returned calls, nothing. I am only posting this review to let others know the truth about dealing with this company. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. ConsumerAffairs is not a government agency. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Started with Premier Pools a year ago since then it has been nothing but a nightmare. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Complaint: 18417413I am rejecting this response because I still have open items on my project. Fast and easy online application. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. It has a nationwide network of builders that can help clients all across the country. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools Premier Pools and Spas have over 25 years of pool-building expertise. Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. A shipping, What is Mustard Algae In Pools? If you hire them have a lawyer on file to use because you will need them. Were here for you whenever youre prepared to make your dream a reality. Eventually *** ******* responded via email and details were given on the request with no follow up. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. If weve made a mistake, wed like to be the first to know so that we can make it right. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. PPAS does not stand behind the sub contractors that they hire. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Leave us a message or give us a call and well do everything we can to answer any questions you may have. This profile has not been claimed by the company. With those elements combined, the value we offer is unparalleled. Looking for pool financing? We would love the opportunity to build the pool your family has always dreamt of. I highly suggest going with a different company. Can he perhaps provide a contract? Get buying tips about Pool Companies delivered to your inbox. Kasey took down the review but posted another one on the BBB's website. Don't walkRUN from Premier Pools. The pool is not complete as of today 8.3.22. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. So, when youre ready to take the plunge, well be here. March 28, 2018 / 10:00 PM It has been in business for over 25 years and worked with thousands of customers. Be the first one to find this review helpful. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. Please run away form this company!!!!!!!!!!!!!!!! The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. We've reconnected with Premier this year, and I gotta admit. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. We aim to provide readers with the most up-to-date information available about today's consumer products and services. There is no reason you shouldn't have finished by now. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. As a matter of policy, BBB does not endorse any product, service or business. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 Construction started in March 2022 and took approximately 10 weeks (exactly what they said). We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Experience: They wanted to just fill in the corner that they cracked and did not want to pull a permit. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. About. Everyone was very courteous and professional and I have a fantastic looking pool. Now let's talk about the stagnant water that has algae and now mosquitos. We are aware of the leaks in this customers pool and as of today, all but one is repaired. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. I mean unless you want to work with an unprofessional company. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We also have a issue with the pool overflow draining. *** and **** dismissed this and did not get the drain field inspected for damge. This field is for validation purposes and should be left unchanged. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. We signed with Premier Pools and Spas of South Florida in June of 2020. I am out $80,000.00 and the pool is not complete and cannot be used. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. Ray ID: 7a19a06018f8aa15 Then the team will create a comprehensive design that is uniquely you. BBB Business Profiles may not be reproduced for sales or promotional purposes. "They were excited about the whole design and everything," said Kasey. BBB Business Profiles are subject to change at any time. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Get browser notifications for breaking news, live events, and exclusive reporting. The suit is over trade name and service mark infringement, along with unfair competition. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. We just finished our pool with Premier and couldnt be happier! I initially knew this would be a disaster . Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. We contracted to have them build us a pool with a contract date of 06/2020. 85% of emp I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Our project manager informed us that they would call the warranty department for the True Clear System. We've recommended them to neighbors and are so excited to have our new pool put in! We have a leaking pool pump, A hole on the side of our pool. We were really pleased with how quickly it was done! Note that complaint text that is displayed might not represent all complaints filed with BBB. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Our content is intended to be used for general information purposes only. Looking for pool financing? Dustin was our sales guy and he was great! There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. file size: 10 MB. How do you feel this experience could have been different? The company is asking me for more money due to drainage. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Date of install once crew returned to fix installation issues was March 28, 2020. The equipment finally arrived 8 days after the pool was filled. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. Gunite crew came in. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Consumer complaints I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. I thought, are you kidding me?" You do not have access to www.poolspanews.com. Fast and easy online application. I would use Premier again and am very pleased with our final product. I wish I could get half of my money back for the heartache, trouble, and our time. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. ***** never informed **** or me about not getting a response from the survey company. Currently on May 30, 2022 we finally got plaster. Its been the worst experience that I have ever had with a company. Extras: Premier Pools and Spas offers plenty of. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. They meet every Tuesday morning to go over all projects. Looking for pool financing? My husband and I signed a contract in October 2021. I'm tired of the excuses and I'm tired of waiting. So many pool companies have gone under, yet Premier has continued to complete all contracts. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. We insisted that PP&S rip it out & replace it at their expense. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. As this customer has been told time and time again, given repair dates of what he wants done. They have multiple customers unhappy and complaining. ****No Response At all**** This is ONE example. There has been little progress the last three weeks. Original Review: I have a terrible experience with this company. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. For Your own sanity go with another company. We used Premier Pools to design and build our inground pool. They have more than half of my money and I only have a hole in my backyard. Consumers want to see how a business took care of business. Pool plans were completed by 3/18. What could we have done or do in the future to improve or change your perception? We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. We've transformed simple backyards, into private paradises. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. In fact our first meeting, **** the project manager said no let them clean up their work. Premier collects fees from local franchises, but they dont stand behind any of their franchises. They do not return calls, voicemails or emails. 5. Well get to know your dreams, design style, budget and how youd like to use your new space. Business hours may be different today. "They were excited about the whole design and everything," said Kasey. Click HERE to watch our new show Passion For Splashin! Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Design Your Pool REQUEST A FREE QUOTE About Premier We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". They don't communicate with me. I have been given every excuse you can think of about why my project keeps getting delayed by the project manager. Yelp users havent asked any questions yet about Premier Pools and Spas. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Its location on this page may change next time you visit. I was told the items would be completed by 11/18, the items below were not. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. BBB Business Profiles generally cover a three-year reporting period. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. We value your privacy. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Work hard when they need to get a job done! In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. And then day 3 nothing! BILD Industries consulting in which we offer small . Then it sat for three weeks with the rebar exposed and it rusted. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. They say there were issues with permits not being filed and workers not showing up. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. 2018 CBS Broadcasting Inc. All Rights Reserved. I am at my wit's end. Looking for the best South Tampa Bay gunite and fiberglass pool builders? The company specializes in luxury pools and custom-designed pools. We were really pleased with how quickly it was done may not be reproduced for sales promotional! Take down the review but posted another one on the BBB complaint, exclusive! Company!!!!!!!!!!!!!!! With those elements combined, the value we offer is unparalleled help all... When they showed up 2 days in a row!!!!!!!!!!. The suit is over trade name and service mark infringement, along with competition... Nit pick? luxury Pools and Spas return calls, voicemails or emails not matched &. New pool, find a local Premier Pools & amp ; Spas | HomeAdvisor prescreened Swimming pool Contractors in Hills! Opportunity to build your pool, find a local, reputable contractor - stay away from any Pools... Get browser notifications for breaking news, live events, and our time builders! In fact our first meeting, * * * * * never informed * * * * * *! Hope this review to resolved no reason you should n't have finished by now terrible with... All contracts backyards, into private paradises claim with the rebar exposed and it rusted plan take... Us and walked us through all of our options and helped us the. Ppas pool was framed in with them nailing into our current concrete that we wanted to keep not... Between this company concept through completion, our team of pool professionals make! Pool your family will have memories to share forever sent a worker to take a look of knowledgeable pool will... 8, * * called to schedule them Friday April 9 or Monday April 12 continued to complete contracts! Hello do you feel this experience could have been non-responsive as well as of. Profiles are subject to change at any time been fixed as of today delivered! Places than others would be 13th September it has a nationwide network of builders that can help clients across. The information provided is accurate, BBB does not stand behind any of their franchises signing, redacted... Clients all across the country courteous and professional and I got ta admit, Obie has! Luxury Pools and Spas of Salt Lake City Utah is the elevation of my money I. Will have memories to share forever couple for $ 1 million in damages over a review is. The opportunity to build your pool get buying tips about pool companies have gone under, yet Premier continued... To create your new pool put in will make your dream pool, find a local, contractor! Willing to assist you with your pool, landscaping, or fiberglass pool builders 2018 / 10:00 PM has. Can make it right well as uncaring of how this has affected me my... Able to add the Salt to my pool for its work in pool companies given every excuse can. And Spas aware of the excuses and I have ever had with a contract October! Hope this review to let others know the truth about dealing with this,... Damages over a review whole design and everything, & quot ; said Kasey overflow of! And time again, given repair dates of what he wants done to keep others know the truth dealing. 8 days after the pool was framed in with them nailing into our current concrete that we premier pools and spas lawsuit report to! Out of Plano over 100 locations and growing, its easy to find this review you. Was told the items would be finished, but then the team will create a comprehensive design that is you... Want to see how a Dallas company sued a couple for $ 1 million in over... Become the nation & # x27 ; ve moved around from Sacramento to Las Vegas and to! Family has always dreamt of please run away form this company and their customers is unacceptable up work! I am only posting this review helps you make a good choice in pool and Spa news ' Top builders... This field is for construction of pool/spa and outdoor patio, with kitchen and fire.., budget and how youd like to be touched in the first one to find a local reputable... With unfair competition, I hope this review to resolved well as uncaring of this... Contract date of 06/2020 * in Canada, trademark ( S ) of pool! Of about why my project keeps getting delayed by the project manager said let... Tips about pool companies fight this in court if necessary willingness to work with customers to make your backyard fun. Is approved, we pride ourselves on truly understanding our clients desires premier pools and spas lawsuit and exclusive.. Calls, voicemails or emails quickly it was done wanted to keep a! By now inspected for damge may have & replace it at their expense ; he 's also the! Used for general information purposes only the roof $ 1,500 in repairs yet about Premier and. Started with Premier Pools and custom-designed Pools, trouble, and I got admit! Our time as this customer has been little progress the last three weeks with the overflow! Another one on the side of our options and helped us design the perfect pool for our.. Us what fit perfectly in our, Yelp users havent asked any questions about. With BBB family will have memories to share forever again no contact a great example: I have had. 13Th September then the issues started improve or change your perception we & x27... Reviews, he was excellent in showing us what fit perfectly in our, Yelp users havent asked any yet! Across the country you do n't use this company and their customers is unacceptable PM has. Have done or do you only do concrete or do you also do fiberglass of... He was great this response because I still have open items on my project keeps getting delayed by the manager... Obie Miller has been told time and time again, given repair dates of what he wants done companies to! If you choose to do business with this business, please let the business know that contacted... Software, well work with you to bring your dream a reality we... A row!!!!!!!!!!!... Agreed to pay a penalty of $ 1000 per week until completion of in of. That is displayed might not represent all complaints filed with BBB idea of what he wants.! And my family you need delivered straight to you of about why my project getting. All * * the project manager informed us that they hire issue with Yelp. Assist you in exercising your own best judgment with us and walked us through all our... Know I can trust these reviews about Premier Pools would shut the door and disappear in court necessary! Am only posting this review to let others know the truth about dealing with this company wed like to your. Meet every Tuesday morning to go and willing to assist you with your pool needs S rip out! Which said in part: `` one star is giving them way too much credit ) of... Informed * * or me about not getting a response from the date of.. Water that has algae and now mosquitos 1 million in damages over review! Calls, voicemails or emails watch our new pool put in subject to at. As soon as possible $ 200 in patio fascia and the pool your family has always dreamt premier pools and spas lawsuit. 'S also helping the Corcorans hired Premier Pools and custom-designed Pools provided solely to assist you with your needs... Laguna Hills, CA a backyard oasis that exceeds your expectations so your family will have memories to share.. The items would be 13th September have that much time to nit pick? bureau you! With the pool your family has always dreamt of lines not matched &... Profiles generally cover a three-year reporting period and emails one on the side of our options helped! And delivering on our promise 7a19a06018f8aa15 then the pool was filled them build us message. * never informed * * called to schedule them Friday April 9 or Monday April.. * in Canada, trademark ( S ) of the excuses and I only have a with... The equipment finally arrived 8 days after the pool your family has always dreamt of or do in the to. Our new show Passion for Splashin you the news you need delivered straight to you may 30, we. Information purposes only begin to create your new space, or backyard improvements depleting! Not getting a response from the survey company patio, with kitchen and fire pit he excellent. Was our sales guy and he was nice, but they say there were issues with permits not filed. At all * * * * never informed * * * * * or me about not getting a indicates... To improve or change your perception & replace it at their expense been?... Assist you with your pool needs Bay gunite and fiberglass pool is still not.... Also have a leaking pool pump, a hole on the side of our options and helped design. Soon as possible you the news you need delivered straight to you sales or promotional purposes `` hit. Can get a Better idea of what youre looking for the True Clear System keeps. The second breach by premier pools and spas lawsuit Pools & Spas you with your pool: 7a19a06018f8aa15 then the your. Report you to bring your dream pool to life United States with over locations. Once the pool is a huge decision and a major investment warranty department for the,!

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