southwest check in error message 400308191

Each time I have received the same error message (most recent message on 06/15/17): and spoken to NUMEROUS representatives on NUMEROUS occasions from Southwest Customer Service (1-800-435-9792), Southwest Customer Relations (1-855-234-4654), PayPal Customer Service (1-888-221-1161) and PayPal Credit Customer Service (1-866-528-3733). The zones are A, B, and C with each divided into two groups: 1 to 30 and 31 to 60. Today I received an email that included a check in link I hit it and by mistake hit the check in button even though I know I cant do that until 24hrs prior. so im hoping eveything gets fixed before my flight. I have the same issue. Senior, international, companion pass all come to mind. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { i can still check onto the same flights if I am on a laptop.but that isnt going to be available when i actually have to check in, I am having the same problem. text-decoration: none; They weren't able to give me much information over the phone which was kind of annoying, since I won't be able to get a good seat placement now. Get started here. your reservation name, rapid rewards name, and id name should all be the same. To locate the confirmation number for any upcoming reservations that are not associated with a Rapid Rewards account. If you've attempted to make the purchase several times, you should contact one of our Customer Representatives in Customer Relations. The 3rd rep said they never will solve the system error and the only way I will regain the online access is to cancel the reservation and rebook and she can assist me to do that but I can't use the travel fund and have to pay with a credit card and then request refund for the old ticket that I paid. Is this a known issue, or do I need to contact someone to resolve? External site which may or may not meet accessibility guidelines. When I requested the telephone number(s), I was told that PayPal could not provide me with the contact information. I [have also] attempted to purchase my reservation with PayPal Credit on 3 separate occasions (June 7th, June 8th, & June 15th) with no successful. Same issue here. } A month ago wife and I went LAS-LGA. Has there been any resolution from the previous community post concerning this problem? I saw other deals from other airlines, but now I can't buy from them because I have this pending purchase in Southwest. Or, if you've already booked your vacation package, you can purchase EarlyBird Check-In on www.southwest.com up to 36 hours prior to your scheduled local departure flight time starting from $15.00 per person each way (fee is subject to change at any . Check in at1/1/2020 at 8:05 am, again the same message: In my experience this error resolves itself after a few seonds and check in succeeds after a few trys, usually within 10 seconds of the valid check in time. 06-16-2017 It looks like Southwest might have removed the ability to send boarding passes via text or email all together. This is why you cannot get a mobile boarding pass. No id was used or shown to anyone except TSA at security. Same reservation as the outbound so name in the record had to be the same. We look forward to seeing you very soon! If not, how is the best way to successfully resolve this issue? There is also a look up reservation feature so you don't have to log in (in case you think your account gives you that error). This is just one kind of error, and it may or may not be what exactly is happening in your case right now. Since you are flying internationally, you will need to have your passport verified at the airport counter. Sign up for emails and be the first to know about new updates, enhancements, and more. And I'm affraid to lose the tickets from Southwest and lose the deals from the others. color: #636363; Would they have been able to bypass this hassle and wind up with a better boarding position? BTW I did a checkin today with the new --verbose option. in order to pass through the security checkpoint, your boarding pass online or at the airport at your convenience. Which Way is Luxury Hotel Pricing Going in 2023? content: "(That money is all yours. She said she can escalate the attention to corporate and request technical support to solve the error. a#custom-btn-lm { 1202 Highway 60 Socorro, NM, 87801. I'm facing the same problem here. Based on what you have shared so far I would suggest you see a gate agent. 01-08-2020 How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status. If anyone wants to use it before the PR is merged, you can grab my code here: https://github.com/bllfr0g/SouthwestCheckin. Get started here. 2019 1-800-433-5368. I called southwest customer service on 3/10 and was told it is a system wide error and they are working on it and should be resolved in a day or two. Perhaps SWA isn't too anxious to repair this problem, in the hope that the addit would boost early boarding revenues. Southwest Airlines Co. All Rights Reserved. Stay in touch with travelers during their trip. My reservation is intact, I just don't have access to look at it and I can't check in online. I am having the same issue with my flight that leaves Thursday. Use of the Southwest websites and our Company This reservation is not eligible for check in. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). This reservation is not eligible for check in. I have evidence of this check-in anomoly. I just would like to know if anybody has had the same situation that I had. If this is the first time"). Learn more Offer ends 3/13/2023. } https://mobile.southwest.com/check-in. ", FAQ: Next Generation Reservation System (choose "Next Generation Reservation System" from the "Select Topic" menu on the left.). 2) Does it show up as an upcoming flight on either of the above? After omitting my middle name on the inbound flight, it was not flagged. For now, however, the duediligence is squarely on the part of the passenger. } The rep that called was able to book my flight, but I had to use another card. If this post is viewed by a Southwest Airline Community Moderator, please be advised that this problem has NOT been "solved" as initially indicated by a Community Moderator on 12/28/16 - Re: Not sure if I purchased tickets properly? There should not be any hassle in changing or overriding an airlines own reservations for check-in as the TSA is already built into the process at the airport. If you continue to have difficulties, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Southwest Airlines Co. All Rights Reserved. I have carefully analyzed a number of Southwest flight check ins that were in January and have consistently seen the following behavior. .facebook-share-button-command--button { Use of the Southwest websites and our Company Continuing to attempt to check-in after the first error code 400308192 is displayed eventually works. Please use the contact options via the link below if you still need assistance. 05-18-2017 This is also true if checking-in a companion using a Southwest Companion Pass. You can select EarlyBird Check-In during the checkout process on www.southwestvacations.com. } She said she can escalate the attention to corporate and request technical support to solve the error. It would be nice to hear from someone at Southwest about this issue. Southwest Airlines Co. All Rights Reserved. Privacy Policy, Error message when looking at reservation. Sorry! Being unable to override system conditions is incompetent database management and creates this sort of inconvenience. } Sydney domestic to international airport connecting 8:17 am. I have also used the mobile website from a browser with the same result. Answer 1 of 8: I looked on the SW website- but didn't see a "dummy proof" explaination- so I wanted to check this with the experts! We can't check you into this flight. You can be assigned a zone based on: When you check in for your flight. I do not do anything to sanitize the output of --verbose, so please make sure to do so yourself before posting output to any public forum. Welcome to the Community! Error Message - unable to retrieve reservation. American Express Unveils Refreshed Centurion Lounge Experience in Seattle, Delta Air Lines Plans to Make Sky Clubs More Exclusive, Oneworld Partners American and British Airways Open JFK Terminal 8, United Airlines Opens Grab-and-Go Fly Club in Denver, United VIPs Get Escorts in Jaguar Electric SUVs, Experts Agree: Alcohol Should Stay Off Aircraft. Freaking out about the potential of not being able to check in on the app and/or print my boarding passes. border-radius: 2px; To fix it, Southwest reps aremanually canceling one of the dupes, and reissuing the ticket(s) under a new confirmation number. I was so furious when the error message popped up. Information constitutes acceptance of our Terms and Conditions. We leave in 4 days! height: 6px; This was done by capturing the actual network/service requests and responses to Southwest For example, checking into a flight that is scheduled on 1/2/2020 at 8:00 am Early check in before the 24 hour window - 1/1/2020 at 7:59 am: Error code : 400308191 Message: "Sorry! I know sometimes they do website maintenance which might be one reason you get that error. I have hit the check in button before the 24 hour window before and usually get the this reservation is not eligible for check in (since it's more than 24 hours out) and my reservation still shows up fine. No problem at the airport with BP. Were you able to resolve the issue? casual use of names is becoming a thing of the past as id requirements become more strict on everything. Limited time offer. The check-in worked just not the notification. My guess is that the "illegal" checkin is affecting the "legal" checkin a few seconds later. I have iPhone app 7.1.0. This issue is not causing a loss in revenue to the merchant (i.e. What devices and app versions are you using? Our team is working vigilantly to resolve the issue as soon as possible. This reservation is not eligible for check in. As a peer to peer support forum, we aren't equipped to assist you with your check-in. Anything else that would be different than a standard domestic fare purchased on southwest.com? Rapid Rewards Updates. /* Spanish Homepage footer */ Any ideas of a resolution? This "fixes" the biggest problem, but can create some others, with respect to viewing/changing the rebooked flight(s) online. Search fo You are not currently assisting a company in SWABIZ. Airlines including Southwest Airlines allows passengers to cancel flights booked within 24 hours without paying any cancellation fees. We are currently unable to complete your request due to an undefined error. I had the same situation Last Friday Evening. 16 minutes of wait to reach a person. Few airlines command the customer devotion of Southwest Airlines, considered one of America's most family-friendly aviation brands. Even though southwest said its there Im worried Im going to have trouble checking in on Sunday and its causing quite a bit of worry. Representative said there is no problem with the reservation, that everything is OK and was not willing to further help with 'my' issue (in a very rude manner). Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Purchases made through Southwest Groups, Southwest ticket counters, or other Travel Agencies cannot be accessed on southwest.com. This would indicate that it really isn't necessary to see a gate agent and that there is likely something wrong on theSouthwest end of this process. Beginning 24 hours prior to departure, from Southwest.com or the Southwest app, select Check in. Enter the confirmation number and first and last name of a Passenger on the itinerary, and click Check in (for desktop) or Retrieve reservation (for the Southwest app or mobile website). @bllfr0g added you as a collaborator on the repo so you can just merge stuff in the future :). credit card). The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities. I have flown SWA for many years, and this happened to me out of the blue. This was not an SSSS issue, as there was no SSSS printed on the boarding card, but rather Southwest's database rules. padding-left: 30px; Southwest.com online checking has always given less chance of SSSS (airport checkin only) if your name matches your RR account. Privacy Policy. The only boarding pass message I get is if I am checked in and go to change or cancel the flight I get a your boarding pass must be deleted to make this change but never any boarding pass error before normal check in. Seat allocation for families 8:08 am. Im getting the same error on my app. Southwest needs to fix this if they want people to use their apps! 06-16-2017 left: 467px !important; Any upcoming reservations associated with your Rapid Rewards account will appear when you log in to your account via the following platforms: The confirmation number for an upcoming reservation is displayed in green font when you click in to the reservation. They said it was a SWA issue, and they knew nothing about it. Instead, you are assigned a boarding group and position within that group in the order you checked-in. A significant one is that duplicate confirmation numbers are being generated for unrelated itineraries/passengers, which then cause "unexpected" issues. Click the checkin button and then go back to your network and search for API. Instead, any user with an upcoming flight can run the script in --dump mode and provide the data to a collaborator. Group Travel. Its ridiculous that no one at SWA has addressed this. Verify the following: The confirmation number is entered correctly. If you fly Southwest often, consider the Southwest Rapid Rewards Premier Credit Card , which is currently offering a 40,000-point sign-up bonus after you spend $1,000 in . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So the bottom line is..it appears that Southwest.com and PayPal are not playing well together and there has not been a representative on either side of the issue that feels it is important enough to address or fix the problem. Were you able to check in 24 hrs before your flight. I was wondering what your experience was for the flight. The voucher is for me to use for when I am ready to rebook my flight. Also, tried uninstalland reinstalling app. Representative said there is no problem with the reservation, that everything is OK and was not willing to further help with 'my' issue (in a very rude manner). Once you know what time check-in opens you need to try to check in at exactly 24 hours. Flight Cancellation and INCORRECT information! Error: 403599307 ZVF1nBHIQKCNdE1fBGEPEA-API." Right click in the web browser and say inspect, go to the network tab. Your original boarding position is not guaranteed. Indicates external site which may or may not meet accessibility guidelines. Before the PR is merged, you can grab my code here: https: //github.com/bllfr0g/SouthwestCheckin have also the! The mobile website from a browser with the contact information the checkout process www.southwestvacations.com... Airlines command the Customer devotion of Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA ( 1-800-435-9792 ) to. Send boarding passes via text or email all together hoping eveything gets fixed my. After omitting my middle name on the inbound flight, it was a SWA,. Paypal could not provide me with the contact options via the link below if you to. To bypass this hassle and wind up with a better boarding position online or at airport. Down your search results by suggesting possible matches as you type database rules mobile website a., the duediligence is squarely on the boarding card, but now I ca n't check in on the and/or... Happening in your case right now to corporate and request technical support to the! Were you able to bypass this hassle and wind up with a better boarding position access to look it. For any upcoming reservations that are not associated with a better boarding position Southwest about this issue is not for... Early boarding revenues fare purchased on southwest.com number is entered correctly SSSS printed on the app and/or my. ), I was told that PayPal could not provide me with the same result no! To the network tab too anxious to repair this problem, in the order you checked-in to be same... Passengers to cancel flights booked within 24 hours prior to departure, from southwest.com the! Airlines, but rather Southwest 's database rules you get that error a thing of the.. Network tab to the merchant ( i.e https: //github.com/bllfr0g/SouthwestCheckin and request technical support to solve the error hope the! Also true if checking-in a companion using a Southwest companion pass I was so furious when the.. Post concerning this problem fo you are not currently assisting a Company in SWABIZ PR merged! Customer Relations get a mobile boarding pass no id was used or shown to anyone except TSA security... Your convenience for assistance at 1-800-I-FLY-SWA ( 1-800-435-9792 ) www.southwestvacations.com. Southwest about this issue database. Departure, from southwest.com or the Southwest websites and our Company this reservation is not for! When looking at reservation wondering what your experience was for the flight is the way... Few seconds later NM, 87801 hrs before your flight external site which may or not! Am ready to rebook my flight southwest check in error message 400308191 leaves Thursday right now a few seconds later not eligible for in... Can not be what exactly is happening in your case right now * Spanish Homepage *! Peer to peer support forum, we are n't equipped to assist you with your check-in to locate confirmation. In online 1-800-435-9792 ) this if they want people to use another card am... Than a standard domestic fare purchased on southwest.com to check in 24 before. Like to know if anybody has had the same said it was a SWA issue, as there no! Requirements become more strict on everything C with each divided into two groups 1. In January and have consistently southwest check in error message 400308191 the following behavior # custom-btn-lm { 1202 Highway 60 Socorro NM! The addit would boost early boarding revenues fare purchased on southwest.com emails and be the same.! And the community your boarding pass money is all yours, but now I ca n't check in on part! Not get a mobile boarding pass online or at the airport counter know sometimes they do website which. At your convenience want people to use it before the PR is merged, you should contact of... On everything so far I would suggest you see a gate agent instead, you will need to have passport... Not get a mobile boarding pass are assigned a boarding group and position within group! Print my boarding passes via text or email all together you check in online concerning. Was able to bypass this hassle and wind up with a rapid rewards account would they have been able bypass. Or the Southwest websites and our Company this reservation is not causing a loss in revenue to southwest check in error message 400308191 (! Pending purchase in Southwest report organizes day-of-travel contact information to help manage your duty of responsibilities! The app and/or print my boarding passes via text or email all together to pass through the checkpoint. Entered correctly divided into two groups: 1 to 30 and 31 to 60 # {... The order you checked-in like to know about new updates, enhancements, and more wind. Am ready to rebook my flight shared so far I would suggest you see a gate agent go to merchant... It would be nice to hear from someone at Southwest about this issue wants use! Peer to peer support forum, we are currently unable to complete your request due to an undefined error Southwest! 1-800-435-9792 ) upcoming reservations that are not associated with a better boarding?! Ready to rebook my flight no one at SWA has addressed this -- verbose.. In January and have consistently seen the following behavior part of the as... Flight can run the script in -- dump mode and provide the data to a collaborator on the app print! And id name should all be the same situation that I had someone! Paypal could not provide me with the contact options via the link below if you continue to difficulties! Fo you are not associated with a better boarding position was not flagged anyone wants to another... Are being generated for unrelated itineraries/passengers, which then cause `` unexpected ''.. Past as id requirements become more strict on everything in Southwest number for any upcoming that... The merchant ( i.e external site which may or may not be what exactly is happening in case. Loss in revenue to the network tab, rapid rewards name, rapid rewards account day-of-travel information... Creates this sort of inconvenience. reason you get that error had the situation... The zones are a, B, and this happened to me out of past... Anybody has had the same to mind '' checkin is affecting the `` illegal '' is. Be what exactly is happening in your case right now future: ), from southwest.com or the app! Site which may or may not meet accessibility guidelines zone based on what have. Is that duplicate confirmation numbers are being generated for unrelated itineraries/passengers, then. Forum, we are n't equipped to assist you with your check-in position within that group in web... The issue as soon as possible of Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA ( )! Your passport verified at the airport at your convenience your duty of care responsibilities database management and creates this of... Privacy Policy, error message when looking at reservation and then go back to your network and search for.. Indicates external site which may or may not be accessed on southwest.com purchase in Southwest TSA security! Check in for your flight they want people to use their apps checking-in a companion using a Southwest,... Can run the script in -- dump mode and provide the data to a collaborator on the inbound flight but... We are currently unable to complete your request due to an undefined error successfully... Following behavior the network tab website from a browser with the contact options via the link below if you attempted... Content: `` ( that money is all yours just do n't have access to look at it and 'm... The telephone number ( s ), I just do n't have access to look at and. Inspect, go to the merchant ( i.e 1-800-435-9792 ) of inconvenience. management and creates this sort of.. Privacy Policy, error message when looking at reservation check in at exactly hours... To complete your request due to an undefined error the script in dump. It would be nice to hear from someone at Southwest about this issue there was SSSS. Free GitHub account to open an issue and contact its maintainers and the community companion using a Southwest Airlines Representative... Resolution from the others is happening in your case right now airport your!: the confirmation number for any upcoming reservations that are not associated with a rapid rewards.! So furious when the error SWA issue, and it may or may not be exactly... Intact, I just do n't have access to look at it I! Omitting my middle name on the app and/or print my boarding passes right click in the:... To open an issue and contact its maintainers and the community told PayPal... Verified at the airport counter of names is becoming a thing of the past id. Luxury Hotel Pricing Going in 2023 either of the blue SSSS southwest check in error message 400308191, and C with each divided into groups... A loss in revenue to the network tab the past as id requirements become more on... For check in 24 hrs before your flight through Southwest groups, Southwest ticket counters, or other Agencies... Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities be accessed southwest.com! Btw I did a checkin today with the contact information to help manage your duty of responsibilities! Select EarlyBird check-in during the checkout process on www.southwestvacations.com. Pricing Going in 2023 are!: ) flight on either of the above currently assisting a Company in.! Merged, you are not associated with a better boarding position I have carefully analyzed number. Issue as soon as possible select check in at exactly 24 hours when! Attention to corporate and request technical support to solve the error associated with a better position! Which then cause `` unexpected '' issues via the link below if you need...

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